*ring* *ring*
Bank Robot: Thank you for choosing Wells Fargo!
To speak to a banker, say "Banker."
Me: Banker.
Bank Robot: Sorry, I didn't catch that. Please tell me where I can direct your call.
To speak to a banker, say "Banker."
Me: BANKER
Bank Robot: Sorry, I didn't catch that. Please tell me where I can direct your call.
To speak to a banker, say "Banker."
Me: Banker?
Bank Robot: Sorry, I didn't catch that. Please tell me where I can direct your call.
To speak to a banker, say "Banker."
Me: Banker!
Bank Robot: Try speaking more clearly. Please tell me where I can direct your call.
To speak to a banker, say "Banker."
Me: Baaaaaanker
Bank Robot: You said "Account History." Please wait while I transfer you.
Me: No, I said "Banker."
Bank Robot: You said "Donate Savings to Endagered Birds." Please wait while I transfer you.
Me: Curse you Bank Robot why can't you understand me!?
Bank Robot: You said "Banker." Please wait while I transfer you.
Funny, I had a similar experience today. I talked to Capital One's automated banker on the phone, and eventually, after many probing automated questions, was led to the "traveling abroad" feature where I had to list all the countries I'd be traveling to:
ReplyDeleteMe: Uhh, France.
Robot: And then?
Me: Germany?
Robot: And then?
Me: Spain
Robot: And then?
Me: Uhhh, Italy?
It continued like this while I listed every European country I could think of, just to see how long I could drag this out.
Me: Luxembourg
Robot: And then?
Me: Liechtenstein
Robot: And then?
Me: The Netherlands
Robot: And then?
Me: I think that's it.
Robot: I'm sorry, I didn't understand that.
Me: That's all.
Robot: I'm sorry, I didn't understand that.
Me: No more countries!
Robot: I'm sorry, please wait while I transfer you to a Capital One representative. Please be aware that this information may not be transferred and you may have to provide certain information again.
Sure enough, I had to start from the beginning once the real human being came on the line... France, Germany, Spain, Italy....
Oh my goodness that's terrible. Who decided automated bankers were a good idea?
ReplyDeleteMy bank just had a "Europe" option, otherwise I would have had to pull out a map.